According to the Consumer Protection Law, you have a 7-day product appreciation period (including holidays) starting from the arrival of the product in your hands. If you have a return request, please contact customer service within 7 days of receiving the product and provide information such as "name", "order number", "contact phone number", "name of the product to be returned or exchanged", "reason for return or exchange and photos". Customer service will assist you in processing the return or exchange after receiving the information. Late requests will not be accepted.
"Appreciation period is not a trial period. The returned product must be in brand new condition and in its original, complete packaging" (including the product itself, accessories, gifts, warranty, original packaging (bags, boxes, paper), and all accompanying documents or materials). Please do not miss any accessories, and do not disassemble or damage the product yourself.
The original packaging is part of the product. Loss, damage, or missing parts may affect your right to return and may result in deductions for the necessary fees to restore the product to its original condition.
Products that have been opened, used, or lack completeness and lose their resale value will not be eligible for returns or refunds. To avoid affecting your right to return, please understand the above statement and ensure that you meet the eligibility requirements for returns and refunds.
